We have a methodical approach to our business. This allows us to deliver efficient and stress free results to our clients. We don’t make unrealistic promises. We focus on communication, full disclosure, realistic time frames and getting it done right the first time.
We will ask you about your current financial position, your occupation, income & expenditure, your immediate needs such as the purchase price and expected loan amount and your plans for the future, To save you time, we usually do this over the telephone.
After our initial interview, we will send you a list of documents that you will need to provide to us to enable us to do a number of tests. We will check your savings history, borrowing capacity, credit worthiness, your ability to repay your existing debts and the suitability of any proposed loan.
At the end of the examination we will give you our findings. Together, we will discuss your financial needs, the expected costs, loan repayments, the type of loan and features that will meet your needs and how best we may be able to help you.
Once we have completed a Preliminary Assessment and established your suitability for a loan, we will match your specific needs and personal circumstances with suitable loan products. We’ll give you a written report that includes a Credit Guide, Quote and Proposal. Attached to this document will be a funding schedule, itemised costs, loan amount, repayment details, comparison reports, a product fact sheet, a fixed / variable interest rate fact sheet and a copy of our Preliminary Assessment.
If for any reason we believe that a proposed loan is unsuitable or you are otherwise ineligible for a loan, we will discuss with you the steps that we believe you will need to take to be eligible for a loan in the future. These steps may include repaying existing debt, implementing a savings plan and or helping you to set a budget.
Once we have agreed on a solution, we will lodge a loan application on your behalf. If you have not yet found a property to purchase, we can arrange for a pre-approval. Then when you are ready to buy we will apply for unconditional approval for the loan. When the loan is approved we will send a copy of the approval advice and a funding schedule to you and your solicitor.
If you wish to exchange contracts for the purchase of a property but do not have a deposit as you are waiting for settlement of your existing property, we can arrange for you to purchase a deposit bond. This will enable you to exchange contracts immediately.
If you are eligible for a government grant, we can prepare the application and lodge it on your behalf. The grant may then be paid at settlement.
When your loan is approved the lender will send you a letter of offer and other loan documents. We will check them for you and arrange for you to sign them and return them to the bank. If you wish, we will send them to your solicitor. We will also retain a copy on file for future reference.
Our services do not stop when your loan settles. We will provide you with client newsletters, on-going advice and assistance with things like loan top-ups, product switches and fixed and variable loan splits. We can also review your finance needs as your situation changes.
Income protection and life insurance provide important security for you and/or your family. We can refer you to a financial planner and other trusted professionals such as solicitors, accountants and real estate agents who work with many of our clients.